Not long ago, it used to be that your business could get away with just a simple website and a few social media pages to compete in the online marketing space. However, in today’s online environment, it’s not enough. The digital marketing world demands that you always make efforts to get in front of your target audience by publishing content and digital ad campaigns. It’s also essential to stay ahead of emerging technologies and digital trends as the industry continually evolves and shifts. Below are five digital marketing trends for 2020 (and beyond) that you should be aware of:

  • Facebook is Not the Kingpin of Social Media Anymore

About 5-10 years ago, Facebook was the king of social media and held the second position for the most popular website (just behind Google). It’s now been replaced with YouTube. This doesn’t mean that Facebook is no longer a hugely influential and authoritative site to market on. According to Forbes, 41% of Facebook’s users are over the age of 65, which means the younger audiences have migrated over to Instagram, Snapchat, and now the emerging new social giant, TikTok. If you’re a local business, advertising on Facebook may make sense if you have an older demographic you want to get in front of. However, if you need to reach a younger crowd, consider looking into other social media sites where they spend most of their time. 

  • Instagram is Still One of the Top Choices to Reach Younger Audiences

Instagram has already passed one billion users and is one of the most rapidly growing social media platforms with a primarily younger crowd (typically under 30). However, one change that Instagram recently made was removing the “like” feature on posts to decrease competitive pressure among people who value popularity. Since Facebook owns Instagram, most likely, we might see Facebook follow suite. If you need to get in front of people under 30, Instagram should be considered a critical component in your marketing plan. 

  • Chatbots Will Start to Become Ubiquitous in Customer Service

Artificial Intelligence (AI) will become a dominant factor in about 10-20 years as we’ll see smarter voice assistants embedded within our environments and robots’ services our stores. Many forms of AI are already here, even though they may not seem super-human yet. Several companies will start utilizing chatbots to help with customer service – acting like a virtual “concierge” by communicating with users and assisting them in completing their goals.  

It is said that 80% of businesses claim they want to start using chatbots this year. Some of the benefits are 24-hour service, instant responses to customer queries, and no need for break, vacation, or overtime pay. Tidio research company from January 2020 found that 43% of consumers prefer to message an online chatbot than talk to a person when it comes to customer service. With the benefits of chatbots becoming more cost-effective for business and consumers preferring it over typical customer support, this is one trend that is here to stay.

  • Video Should be Considered a Necessity, Not an Option

The popularity of video cannot be overstated enough. If your business isn’t already utilizing videos, most likely, your competitors are. Static images and text-based content can’t compete with the multifaceted layers videos can accomplish. More people are consuming video content than ever before, and they are using their phones to share the content. Think about these stats from Impact BND:

  • 70% of consumers have shared a brand’s video
  • 52% of consumers claim that watching product videos makes them more confident and guides their online purchasing decisions 
  • 72% of businesses believe video content has improved their conversion rates

Live streaming video is also a powerful way to engage your audience by posting live video updates about your products, services, and brand. Popular video sites like YouTube and now TikTok are great sites to get started if you’re considering video for your marketing. 

  • Content Is Still King

For years, it has been said that content is king, which is more accurate now than ever, with a few modifications. The changes are coming in sub-niches and nuances in content. You must provide exactly the right information that users are looking for when they land on a page on your website. Google released its BERT update in November 2019, which helps the search engine understand the natural language in user search queries. All this means Google is getting smarter, and companies must keep this in mind as they develop content that is relevant to the user and good quality if they want to stay ahead on search engine rankings. 

To read more digital marketing trends for 2020, click here

If you need assistance in improving your website and increasing your online presence, Creative Programs and Systems are here to help! Our team of staff is locally employed, in-house, with a dedication to detail. Call CPS, open Monday – Friday, 9 am to 5 pm (810) 224-5252.

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